All goods sold are strictly subject to our terms and conditions, please see section 7 in particular ref acceptance of goods. The buyer has 5 days from receipt of delivery date to inform Penny UK of any shortage or damage. All goods must be returned at the buyers expense in the original packaging, completely clean and unused and must be signed for by Penny UK. Items which have been especially ordered from third parties may not be returnable or may be subject to additional restocking charges depending on the specific requirements of the manufacturer or distributor.